The ASPCA Animal Poison Control Center (APCC), the premier animal poison control center in North America, is committed to serving pet parents and the veterinary community. The Center helps animals by assisting, around-the-clock, in the prevention and treatment of poisonings from natural and man-made chemical exposures. Staff members use proprietary database resources, containing nearly three million cases, to provide life-saving information. The Center is committed to protecting and improving the lives of animals through promotion of poison prevention and publication of new findings. Annually, staff members answer over 280,000 calls and manage 200,000 cases.
The Consulting Veterinarian in Clinical Toxicology (CVCT) plays a critical role at the APCC managing cases regarding animals that have been exposed to potentially dangerous substances. The position requires communication with veterinarians, animal owners, and others (e.g. law enforcement, etc.) who may be involved in the case. The CVCT provides consultation for support staff and assists them in managing hotline cases. The CVCT participates in other projects and events that are established to further education and communication within the ASPCA.
Case Management (90%)
Training and Professional Development (10%)
Education and Work Experience
Excellent phone presence, including the ability to work with difficult and/or stressed callers and the ability to relay management instructions in a calm and professional manner, Good computer literacy and typing skills, Must be able to work in a stationary position for 8 or more hours, Must be detail oriented and able to discriminate colors, Must display excellent internal and external customer service skills, Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches, Must have superb telecommunications and interpersonal skills, Must possess excellent customer service skills, including strong written and oral communication., Strong motivation to provide a high standard of care is essential
Education and Work Experience:
Doctorate: Veterinary Medicine (Required)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.