This position is responsible for providing technical support consist of drafting “Ask a Vet” Forum responses for the Technical veterinarian to finalize until the new website is completely in place, overseeing Adverse Event Reports (AERs) by being the first contact for the Customer Service Representatives for any issues, questions or concerns, being responsible for the accuracy of the information contained in the reports, and responding to technical calls and e-mails as necessary for the office and outside sales representatives. The Veterinary Product Technical Specialist trains Nutramax Laboratories employees and outside representatives to educate Veterinary Professionals as well as retail customers on Nutramax Veterinary products. Additionally will assist team in accomplishment of department goals.
Roles and Responsibilities:
Excellent writing, interpersonal, communication, and organization skills required. Must be detail oriented with proven ability to work collaboratively with internal and external teams. Must be proficient in computer usage such as word processing, spreadsheets, and/or databases. Knowledge of MS Access desired. Experience with Good Laboratory Practices(GLPs), Good Clinical Practices (GCPs) regulations, and Standard Operating Procedures (SOPs), a PLUS. Some travel required for: attending conferences and trade shows (30-40% travel required).
Education and Experience : This position requires a High School diploma; some college desired. Licensed Veterinary Technician preferred. Equivalent combination of education and experience may be considered. Relevant industry experience required with basic knowledge of scientific principles and practices.
Supervisory Responsibilities: None